DEALING WITH DIFFICULT PEOPLE

Do you know how to work with difficult people? How many of these personalities do you recognize?

The Know-It-AllsThey're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
The PassivesThese people never offer ideas or let you know where they stand.
The DictatorsThey bully and intimidate. They're constantly demanding and brutally critical.
The GripersIs anything ever right with them? They prefer complaining to finding solutions.
The "Yes" PeopleThey agree to any commitment, yet rarely deliver. You can't trust them to follow through.
The "No" PeopleThey are quick to point out why something won't work. Worse, they're inflexible.

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete techniques for dealing with difficult people in the workplace and at home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate ... bullies to back off ... wallflowers to open up ... chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.